Communication Skills Development Overview
SCL offers small- and large-group training programs on the communication skills leaders and managers depend on today. Our programs consistently garner top scores on participant evaluations because they are relevant, engaging, deeply tailored to each individual, and immediately applicable to on-the-job situations.
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All SCL training programs are led by highly qualified SCL facilitators who bring extensive experience coaching, training, and consulting with managers and executives from all types of organizations, including multinational corporations, mid-size companies, start-ups, government agencies, and non-profits. Many clients use customized SCL programs to kick off large-scale business initiatives such as organizational restructuring, new product roll-outs, sales campaigns, or changes in business strategy. Others offer recurring sessions of standard SCL programs in their continuing development catalogs or enroll individual employees in public SCL programs that are open to participants from more than one organization.
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SCL program topics include: Presentation Skills
Client Management Skills
Selling Skills
Pitching Skills
Negotiation Skills
Leadership Communication
Delivering Challenging Messages
Influencing Change
C-Level Presences
Business Communication Styles
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Feedback from SCL program participants: “OUTSTANDING! Thanks for making it easier to do what no one really ever wants to do. All the executive directors were very pleased with the session, and from the energy in the room and level of participation, we could clearly tell the session was a 'home run'.”
Vice President, non-profit children’s services agency
“Delivering Challenging Messages” program sponsor
“This program contained a wealth of information I had not seen before. For example, I found it interesting how often we cite price as the reason we don’t win the business. However, where we do get the business, price is seldom mentioned as a deciding factor. Similarly, what characteristics lead clients to select certain firms (capabilities, trust and understanding, chemistry, politics) was new and informative, and I will apply this insight to several relationships right away.”
Sales Manager, Fortune 100 investment bank
“Selling Skills” program attendee
“Excellent session. No improvement recommended. The facilitator was able to fully engage everyone for the entire time, and he challenged us to take risks without feeling too exposed. He provided very insightful feedback that was specifically relevant for each person. I was very impressed by the change I saw in everyone at the end of the three days. Not an easy experience (kind of like boot camp), but 100% worth the time and cost. I know it will make a difference in the impact I have on my team and our clients.”
Service Delivery Team Lead, global technology provider
“Presentation Skills” program attendee
“I’m a product person, so I’m often working with our bankers as a partner in selling. I will use what I learned in this program to challenge bankers on their process and planning for critical meetings. I think one of the biggest benefits we can get out of the program is to develop a common language about selling strategy that we can use to raise one another’s game.”
Product Specialist, Fortune 100 investment bank
“Selling Skills” program attendee
“I liked the consultant’s style: sharing information, engaging the group in discussion and being open to comments & questions. The only improvement I could suggest would be to make the program longer and run it more often. Thank you for this important session!”
Vice President Sales, integrated marketing agency
“Leadership Communication” program attendee “The content of this training was so relevant to my new role. I found a lot of value in hearing how the more experienced members of the team dealt with situations I have seen or will be exposed to in the future”.
Senior Relationship Manager, pharmaceutical company
“Negotiation Skills” program attendee
“Thank you for investing in my skills. I realize the cost involved in putting this off-site together. I have already applied these new skills with a current client and saw an immediate positive reaction. I was able to plan the change I wanted to see happen and, using the knowledge of “seven reactions to change” combined with the first steps (“create a sense of urgency” and “ask the client for their desired state,”) I was able to move closer to the outcome I felt would most increase adoption. I also felt the relationship with the GM start to shift in the direction I wanted it to go. It really felt great to achieve this.”
Client General Manager, Fortune 100 expense management company
“Influencing Change” program attendee |
